Business service plan

Business Computer, Server and Network Service Plan

Instead of a break/fix scenario, you may opt for preventative maintenance to help mitigate issues before they happen. With Grolen’s system information utilities and staff, a technician will check up on your systems on a regular basis to help to help you stay running smoothly.

 

PER WORKSTATION MAINTENANCE: $19.95

PER SERVER MAINTENANCE: $49.95

$19.95 per workstation per month, $49.95 per server per month. $199.95 monthly minimum.

 

AGREEMENT AND ADDITIONAL DETAILS:

A service contract term is 1 year with a $199.95 minimum per month. Rates are $19.95 per workstation per month, and $49.95 per server per month if the per system/server rate would exceed the minimum. The service contract covers you for 1 on-site visit per month for a scheduled physical examination.

Additional unscheduled on-site service calls are $99.95 per visit up to 3 hours. Should the visit require more than 3 hours on-site to resolve, the visit will be billed in 3 hour increments at $99.95 per 3 hours. If the technician opts to bring equipment back to the shop for additional diagnostics or repairs, the on-site time will be recorded, and when the technician brings the equipment back, the on-site time will resume.

The service contract also covers labor for 1 in shop service per workstation or server per month if you bring the workstation or server in and pick it up.

Any hardware requiring repair or replacement is not covered. Should you need any hardware repaired or replaced, we will notify you and obtain authorization for the associated costs of the hardware before replacing it.

The maintenance and monitoring is a best effort service. Maintenance and monitoring will not detect, mitigate or correct 100% of all issues.

All services performed will be during normal business hours.

Our Approach

Our technicians are trained, understand, and have firsthand experience with various computer components and technologies. We understand each component of a system, how it operates, and how it interacts with the other components. With our knowledge and a few diagnostic checks we can accurately assess issues and apply the appropriate solution saving you time and money.

We have experience designing systems such as basic to high end home systems, basic 2-5 client server/workstation or peer to peer networks, 70+ client multi server installations, high end 3D systems for gaming, 6+ monitor responsive systems for stock traders, 40 terrabyte redundant network storage, and multi office installations connected via site to site VPN with distributed file systems.

From homes to all sizes of business, no job too big, no job too small.

We don't like components failing on us, and we know you don't either. We do our best to bring in components that meet or exceed expectations. Many of the components we sell you can find in our systems and our families systems.

Do you have questions? We have answers! Call us or stop by any time during business hours. There are no stupid questions. We realize everyone can't be experts in everything.

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