Server repair

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Need server repair? We can help! We are familiar with current and older server operating systems, hardware, and RAID. After all, our network has several servers too. Bring your server in for flat rate repair or opt for On-Site service.

We have two tiers of labor in which the majority of repairs will fall into, $99.95 and $169.95. The minimum $99.95 includes basic diagnostics, and up to 30 minutes of time to complete the repair. Any repair taking longer than 30 minutes will move up to the next tier making the total labor amount for the repair $169.95. Any components needed will be in addition to the labor fees.

Tier One - $99.95

1. Physical examination
During the physical examination we inspect cooling fans, heatsink retention clips, various components for breakage or discoloration due to excessive heat or other conditions, and leaking/damaged capacitors.
Memory is tested using software that detects and tailors a test specific to the type of RAM installed in the system. Defective memory can cause random errors, bluescreens, lockups, or prevent the system from displaying anything on the screen.
Hard drives are one of the components that fail the most in systems. They are also often the most detrimental failure because they hold all of your data! We run software that tests the speed and readability of every sector on your hard drive. Early detection of a failing hard drive often makes the difference in data recovery efforts. The longer a drive that is in the early stages of failure is run, the less likely data can be recovered. A failing hard drive may have symptoms such as slow booting or longer than normal load times for applications and occasionally bluescreens. You may also see an error that says "INACCESSIBLE BOOT VOLUME" or "S.M.A.R.T. ERROR."
We use a wide range of commercially available software and proprietary software developed in house to detect many forms of malicious software. Removing many common adware, spyware and toolbar programs fall under tier two. Because of their nature, virus, trojan, and rootkit removal falls under tier two.
The file system on your hard drive is an advanced catalog system designed to keep all of your data and operating system files neatly organized. If the filesystem is damaged or out of order some things may not load correctly of become inaccessible. Imagine trying to find something in a book with a damaged table of contents or index. You may not be able to find what you are look for at all.
Cooling is important for any system to function in general and especially under heavy loads. All of your fans, heatsinks, and vents are cleaned of dust and debris.
OS vendors such as Apple and Microsoft patch vulnerabilities, corrects bugs, and add compatibility to their operating systems all of the time. For your protection and a continuos optimum experience with your computer we perform all critical updates from the OS vendor.
The first tier also covers basic hardware installation for components such as a DVD drive, blue ray drive, hard drive, memory, power supply, CPU, video card, and sometimes a motherboard installation depending on compatibility and previous settings.

Tier Two - $169.95

1. Includes everything in tier 1
Tier two includes everything in tier one:
  • Physical examination
  • Memory testing
  • Hard drive testing
  • Software inspection, Toolbar/Adware/Spyware/Virus/Trojan/Rootkit testing
  • Filesystem check
  • Dust and debris removal
  • Microsoft and Apple critical updates
  • Basic hardware installation
And additionally the things below
Removing advanced malicious software and resecuring your system can be a complicated process. It is important we take the time to evaluate the malicious software and take the correct steps to remove and repair damage the software may have done. Damage can including preventing Windows or Apple updates from being detected or installed on your system. The malicious software may also disable your firewall and prevent it from being turned back on, or change security settings in your browser or system in general to prevent removal. There are a wide variety of things the malicious software may have been programmed to do and it can take a long time to detect and take corrective action.
Due to compatibility issues or previous settings motherboard replacements may fall under the second tier of labor. Correcting settings and making the old components work with the new motherboard can take additional time not covered under the first tier of labor. Often this is decided on a case by case basis as every situation is different.
If data recovery proves to be difficult and takes an extended amount of time it will be moved to the second tier of labor.

More Questions?

Contacts

Grolen Computers
814 Elm St
Manchester, NH 03101
P: (603) 645-0101
E-mail: Please use the form for email communication.

Business Hours

  • Monday-Friday: 9am to 6pm
  • Saturday: Closed
  • Sunday: Closed

Services falling outside of the two tiers

Aside from the two tiers of labor there are some repairs and services that fall outside the two tiers of labor such as:

  • Bench fee for minor repairs - $35.00
  • Data transfer - $49.95

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