Home computer service plan

Home Computer Service Plan - $14.95/month

$14.95/month covers labor for repairs. If your system gets infected with a virus once a year this plan pays for itself! Bring your system by any time up to once a month for a checkup, virus cleaning, cooling system cleaning, whatever and your labor is covered!


AGREEMENT AND ADDITIONAL DETAILS: This is a monthly agreement, requiring monthly payments. GroLen Communications, Inc. (henceforth - GroLen) will repair without labor charge any software problem for the one computer specified by the description that follows and the GroLen and OEM serial numbers listed. This agreement covers hardware items, viruses, software malfunctions, etc. for labor only. Payment of replacement parts if needed are not included. This agreement does not cover accessory items (any item not internal to the computer case). This agreement does not cover physical damage or damage due to an act of God, fire, theft or abuse. GroLen reserves the right to charge a basic bench fee for excessive software repair visits (those exceeding once in 30 days). GroLen reserves the right to alter (with written notice) this program at any time. GroLen also may cancel this program at any time with 30 days written notice (at which time billing will cease). You agree to provide a valid credit card for monthly billing. Should the charge fail to process in any given month we will make at least 2 attempts to contact you for an updated card. Failure to receive payment will suspend coverage. At GroLen's option we will reinstate suspended accounts with a $10 reinstatement fee in addition to amounts owed. This is the agreement in whole, there is no other agreements specified or implied.

Our Approach

Our technicians are trained, understand, and have firsthand experience with various computer components and technologies. We understand each component of a system, how it operates, and how it interacts with the other components. With our knowledge and a few diagnostic checks we can accurately assess issues and apply the appropriate solution saving you time and money.

We have experience designing systems such as basic to high end home systems, basic 2-5 client server/workstation or peer to peer networks, 70+ client multi server installations, high end 3D systems for gaming, 6+ monitor responsive systems for stock traders, 40 terrabyte redundant network storage, and multi office installations connected via site to site VPN with distributed file systems.

From homes to all sizes of business, no job too big, no job too small.

We don't like components failing on us, and we know you don't either. We do our best to bring in components that meet or exceed expectations. Many of the components we sell you can find in our systems and our families systems.

Do you have questions? We have answers! Call us or stop by any time during business hours. There are no stupid questions. We realize everyone can't be experts in everything.


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