Home computer service plan

Computer Service Plan Tier 0 - FREE

Download Tier 0 System Client - By downloading the Grolen Computer's System Client you agree to the agreement and terms list for the Tier of service selected, and by the agreement and additional details listed below.

  • Helps keep system updated with critical security updates
  • Get important information notices
  • Remote support available - per incident rate or hourly rate

 

Computer Service Plan Tier 1 - Computer Idle Time

With the Tier 1 service plan, Grolen will use your computers CPU, RAM, and Hard Drive idle time for distributed computing or other projects. Your computer must be on 24 hours per day for this plan.

Download Tier 1 System Client - By downloading the Grolen Computer's System Client you agree to the agreement and terms list for the Tier of service selected, and by the agreement and additional details listed below.

  • Helps keep system updated with critical security updates
  • Get important information notices and actions to take
  • Regular scans are performed to remove malware
  • Remote support available - per incident rate or hourly rate

 

Computer Service Plan Tier 2 - $19.95/month

Contact Grolen to sign up for this plan

  • Helps keep system updated with critical security updates
  • Get important information notices and actions to take
  • Regular scans are performed to remove malware
  • Basic always on Anti Malware Software
  • Remote support available - reduced per incident rate or hourly rate

 

Computer Service Plan Tier 3 - $29.95/month

Our most comprehensive service plan

Contact Grolen to sign up for this plan

  • Helps keep system updated with critical security updates
  • Get important information notices and actions to take
  • Regular scans are performed to remove malware
  • Advanced always on Anti Malware Software
  • Remote support available - FREE
  • In shop Labor - FREE

 

AGREEMENT AND ADDITIONAL DETAILS

AGREEMENT AND ADDITIONAL DETAILS: This is a monthly agreement, requiring monthly payments. Grolen Computers will attempt to repair any software problem for the one computer specified by the serial number of the computer in the plan, for the items described in the Tier subscribed to. In the event the repair is not reasonably possible, the technician will notify the customer and discuss the options available. This agreement covers hardware items, viruses, software malfunctions, etc. for labor only. Payment of replacement parts if needed are not included. This agreement does not cover accessory items (any item not internal to the computer case). This agreement does not cover physical damage or damage due to an act of God, fire, theft or abuse. In all cases monitoring and mitigation is a best effort service and cannot be guaranteed. Grolen Computers reserves the right to charge a basic bench fee for excessive software repair visits or remote support (those exceeding once in 30 days). Downloading and Installing the Grolen Computers System Client allows Grolen Computer Technicians remote access to your computer. Grolen Computers reserves the right to alter (with written notice) this program at any time. Grolen Computers also may cancel this program at any time with 30 days written notice (at which time billing will cease). You agree to provide a valid credit card for monthly billing. Should the charge fail to process in any given month we will make at least 2 attempts to contact you for an updated card. Failure to receive payment will suspend coverage. At Grolen Computers's option we will reinstate suspended accounts with a $10 reinstatement fee in addition to amounts owed. This is the agreement in whole, there is no other agreements specified or implied.

Our Approach

Our technicians are trained, understand, and have firsthand experience with various computer components and technologies. We understand each component of a system, how it operates, and how it interacts with the other components. With our knowledge and a few diagnostic checks we can accurately assess issues and apply the appropriate solution saving you time and money.

We have experience designing systems such as basic to high end home systems, basic 2-5 client server/workstation or peer to peer networks, 70+ client multi server installations, high end 3D systems for gaming, 6+ monitor responsive systems for stock traders, 40 terrabyte redundant network storage, and multi office installations connected via site to site VPN with distributed file systems.

From homes to all sizes of business, no job too big, no job too small.

We don't like components failing on us, and we know you don't either. We do our best to bring in components that meet or exceed expectations. Many of the components we sell you can find in our systems and our families systems.

Do you have questions? We have answers! Call us or stop by any time during business hours. There are no stupid questions. We realize everyone can't be experts in everything.

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