EVERYBAUDYS
ONLINE TECH SUPPORT AREA
This
area contains some Frequently Asked Questions
(FAQ) about using EveryBaudys Online. If you do not
find the information you are seeking here, please feel free
to contact our Technical Support staff by emailing EOLSUPPORT
or calling our Support Staff in Manchester at 603-645-0101.
My
connection to the Internet becomes unstable and I get disconnected.
There
could be several causes for this problem…..Call Waiting,
someone picking up an extension phone, improper modem initialization
string, Windows ports settings not configured properly,
not using "hardware flow control", noisy phone
line, etc.
Call Waiting: If you have Call Waiting on the phone
line which you are using to connect to EveryBaudys Online,
you must deactivate this feature first. Otherwise, your
connection to EOL will be interrupted anytime someone dials
your phone number. To deactivate your Call Waiting during
your connection to EOL, you need to add a *70, to the front
of our phone number. This will turn off Call Waiting for
this one call only and reactivate it once you've disconnected
from us. For Example: If calling our Manchester number,
the new string should read: *70,668-2983
Someone Picks Up An Extension Phone: This will disconnect
you everytime. Try to let others in the house know that
you are using the modem line.
Modem Problems: Sometimes your modem can just "call
it quits!" If you suspect you are having modem problems,
call our support department and schedule a free appointment
to have your modem checked. If it's bad, we can replace
it in no time - and save you money at the same time.
Windows Port Settings and Hardware Flow Control: If
you're one of the few people still using Windows 3.1, make
certain that your Window's port settings are configured
properly. (Windows 95/98 takes care of this automatically.)
You'll find the port settings in your Windows Control Panel.
Check the port settings for the com port your modem is set
to. Make certain your port selection modem speed is equal
to or higher than your modem's speed. Also in this area
you can find an option for Hardware Flow Control or XON/XOFF.
Make certain you are using Hardware Flow Control.
Noisy Phone Line: This occurs more often than you might
think. Notify the phone company that you would like your
phone line checked for line noise. There is no charge from
Verizon for this line check.
When I log on to EveryBaudys
Online with WorldGroup Manager, the main screen never comes
up and the connection active window stays open in the upper
right hand corner.
This
could be caused by several things, however the most common
cause of this problem is a sound conflict... make sure that
you haven't set your computer to play a wave file whenever
you open a program. Open your control panel, go into sounds
and make sure the "open a program" doesn't
have a sound associated with it. If it does, turn this option
off…it is conflicting with the wave file our system
sometimes plays at logon.
Another
possible cause is your WorldGroup Cache settings may need
to be increased. If this setting is set too low,
it can cause lock ups, and unstable connections. To increase
your WorldGroup Cache, load WorldGroup Manager and get yourself
to the point just before your computer would connect to
us. From this screen select OPTIONS and STORAGE SETTINGS.
If you need to increase your Primary and/or Secondary Cache
settings, just add a "0" to the end of the Maximum Bytes
settings.
What are Global Commands?
Global
Commands are a series of user options such as turning user
paging on/off, changing password, checking account information
etc... You can access Global Commands by either selecting
"Extras" from the main page of EveryBaudys Online,
or by clicking on the Global Command icon (red button with
the Earth on it) at the lower left hand corner of all secondary
EOL menu screens. Selecting this button will bring up a
toolbar containing several Global Command functions.
How
do I view how much time I have used/left?
Click
on the Global Commands button (found in the lower left corner
of most EOL screens.) This will bring up the Global Commands
Toolbar. Move your mouse over the various toolbar buttons
and locate the button that displays "view account information"
(the letter I with a magnifying glass). Click on this button
and your account information will be displayed, including
how much time you have left on the system before reaching
debt.
How do I download a file
sent to me via E-mail?
These
download instructions assume you are using WorldGroup Manager
to access your email. While reading the email message that
has the file attached, click on the download button located
to the right of the tool bar... you'll then be prompted
to either DOWNLOAD NOW or DOWNLOAD LATER.
You'll also be given the option of selecting the download
directory of the attached file.
How
do I configure my Web Browser to send and receive internet
email?
You'll
need to configure your browser's SMTP and POP3 send/receive
fields. Both the SMTP and POP3 send and receive fields should
contain the IP address: 216.64.96.6 Your
POP ID is the same as your EveryBaudys Online User ID. Netscape
users can find these configuration options by selecting
OPTIONS and then MAIL AND NEWS PREFERENCES.
Select the SERVERS tab at the top of the screen.
The SERVERS page will contain the configuration options
for Outgoing Mail (SMTP) Server and Incoming Mail
(POP3) Server. Both of these fields should be set to
216.64.96.6 POP3 User
Name is your EveryBaudys Online ID. Next you'll need
to select the IDENTITY tab and configure your EMAIL
and REPLY TO ADDRESS. Both of these adresses should
be the same and should be your user id followed by @grolen.com.
For Example: A person with the user ID Jimbo
would have the internet address of jimbo@grolen.com
My/another
web page has been updated since I last visited, but I'm
still getting the old page
Try
clearing your web browser's cache. If you're useing Internet
Explorer, you'll find the cache option under TOOLS,
then INTERNET OPTIONS, the GENERAL tab,
then select SETTINGS in the TEMPORARY
INTERNET FILES area.
If
you're using Netscape, you'll find the cache option under
OPTIONS then NETWORK
PREFERENCES. Select the CACHE tab at the
top of the screen and then clear both the memory cache and
the disk cache.
How
can I conserve my online time by reading and writing email
messages offline with WorldGroup?
After
loading WorldGroup and before connecting to EveryBaudys
Online, select FILES and then PROPERTIES.
This will bring up a screen with several options including
the telnet address your system connects to, your user ID
and password, etc. One of the first options at the top off
the screen will be to "Run offline until "Connect"
button is pressed." Select this option, then OK.
Now when you click on the EveryBaudys Online icon, it will
"act" as if it is connected to our service. You'll
be able to read and write email offline. You'll stay offline
until you "ask" the service to do something that
requires you to be online. At that point your computer will
connect to our service. When writing email offline, place
any outgoing email in your outbox instead of sending it.
Once you are finished with all your mail, select SEND
ALL from your outbox and WorldGroup will connect and
upload your outgoing mail.
What
are these "credits" in my account used for?
Credits
are the form of time measurement that EveryBaudys Online
uses. 1 credit equals 1 second of online time. There are
3600 seconds in an hour. Therefore, 3600 credits is equal
to one hour of online time. If your membership allowed you
35 hours a month, you would be issued 126000 credits (35
hrs X 3600 credits = 126000) on the first of each month.
Members in the Unlimited class have unlimited credit useage
and are issued 500,000 credits at the beginning of each
month soley for the purpose of tracking online time.
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